Designer, strategist, and systems thinker specializing in B2B enterprise software. Currently at Personio, shaping activation experiences to unlock the full value of HR technology. Previously designed global B2B platforms at Flexport, Oracle, and Apptio. I also build bespoke furniture and race in triathlons.
Flexport | 2023 | B2C | Shipped 2024Build trust with a verified shipment manifest
How does a client reconcile and confirm that everything they ordered from a shipper was included in a shipment? We built trust through packing list digitization and purchase order verification.
Design Contractor | 2024 | B2C | FitnessScalable programming for Personal Trainers
Personal trainers and physical therapists rely on spreadsheets and documents to program workouts. These methods are cumbersome, error-prone, and do not scale efficiently. This app is a modular platform that allows trainers to create scalable, customizable workout programs.
Flexport | 2023 | B2C | Discovery - PrototypeBuy your own Freight Services
Shopping for freight forwarding quotes is time-intensive for logistics managers. This project explored e-commerce solutions to enable merchants to discover and book freight services faster than before
Flexport | 2023 | B2C | Launched 2023Freight Services for Shopify Merchants
Shopify merchants need a trustworthy freight forwarding partner. Through a strategic partnership with Shopify, merchants shipping products to U.S. customers can now seamlessly pair their product library, and choose the best ocean freight services for their business.
Oracle | 2021 | B2B Faster Invoice Processing
Accounts Payables (AP) Specialists spent 25% of their time manually identifying and copying information from invoices. This research and interaction design project explores novel interactions to increase invoice processing speed and efficiency.
ABOUT NATHAN BILBAO
I am a Seattle-based software designer. I specialize in enterprise B2B software and have designed 0-1 products for world-class companies across a variety of industries.
My background in engineering makes me a systems thinker who naturally gravitates towards service design problems. I believe collaboration and feedback are critical to building a great product.
I love woodworking, triathlons, puns, big fluffy dogs, science fiction novels, 3D modeling, and building connections with my community. My drawing style is rooted in architectural drafting. I love thinking about how people move through and use spaces.
MY VALUES
⭐️ Be kind, do good
🙋♂️ Seek to understand
🤝 Build together
⚡️ Function over form
📒 Keep learning
EXPERIENCE
2024-Present // Principal Designer at Personio
2020-2023 // Sr. UX Designer at Flexport
2017-2021 // Sr. UX Designer at Oracle
2015-2020 // Part Time Instructor at General Assembly
2014-2017 // UX Designer at Apptio
2011-2014 // UX Designer at Autodesk
2011-2011 // Intern at American Express